Signing up in your country is easy!

- Click on the sign-up button at the top right.

- Fill out some information about your company and yourself.

- Upload a few documents such as international shared documents and local documents that will need to be reviewed by us.

- You will be notified by email when your registration is successful. If we have any questions, we will contact you directly to complete the missing information. You can follow the progress of your registration in the different countries at any time via My Account page on Ayvens Carmarket.

The requested documents may vary slightly based on your position within the company and local specifics.

The documents requested are:

• Company Name
• Trade Name
• Copy of the company’s Tax Identification Card
• Updated Commercial Registry Certificate (code)
• RCBE – Central Registry of Beneficial Owners
• Official Document Confirming NIB / IBAN
• Complete Address

• Company Phone Number
• Contact Email

Details of the Operational Business Responsible - Bidder and/or Interlocutor:

-Name
-Mobile Phone
-Email
-With photocopies of the Tax Identification Number and ID card and/or Citizen Card

During the registration process, you will be contacted to complete the necessary data for registration

If you already have an account with Ayvens Carmarket, our team will get in touch with you soon

In Ayvens Carmarket there are 3 types of auctions available:

1. Auction: Similar to a traditional auction, vehicles are presented with an initial price, and bidders submit their bids. The highest bid is displayed, and if it’s surpassed, the bidder must place a new bid. Bids have a minimum increment of 100 euros. If you outbid another bidder or if your bid is surpassed in the final seconds of the auction, it automatically extends by 1 minute. Keep in mind that the time accumulates with the previously assigned time. Alternatively, there’s the option of:

2. Auto-Bidding: Works similarly to the previous auction type. However, in auto-bidding mode, you only need to input your best bid for a vehicle. The system automatically bids on your behalf, starting from the lowest price and incrementing by 100 euros against any other bidder’s bid until they stop bidding or the price reaches your predetermined maximum value.

3. Fixed Price / Buy Now: The displayed price is the amount to pay. However, the quickest bidder wins. By using this option, you secure the vehicle without the risk of a higher bid or waiting until the end of the auction to find out if you were successful.

4. Closed Sale (Best Offer): You have the option to submit a closed bid. At the end of the auction, the highest proposal wins.

Please note that auction types may vary by country and may not be available in your specific location. If you have any further questions, feel free to ask!

A mention is displayed in Ayvens Carmarket to indicate if you need to bid with or without VAT Please note that most of the sales are VAT included. In case the prices are VAT excluded, you will have to pay the VAT in your own country.

A note is displayed on Ayvens Carmarket indicating whether the bidding value includes VAT or not. 

In Portugal, auctions normally include VAT. If prices do not include VAT, a note will be displayed in the auction

- It will only be possible to cancel a bid while the auction has not yet closed. To do this, you must urgently contact the sales team via telephone.

- If the auction has already been closed, the supplier will no longer be able to cancel the sale. 

- It will not be possible to change bid values.

For local purchase, you need to pay VAT included.

For export purchase inside EU, you don't need to pay VAT if you provide the export documents required on time.

For export purchase outside EU, you need to pay VAT. You will be refunded once you will send all export documents required.

Depending on the country, besides the price of the vehicle, you will also have to pay:

- The fees

- The transport

- The transfer of ownership

1. Award Notification

After the conclusion of each auction, if you have placed a bid on a vehicle, you will receive an email confirming or denying your purchase.

2. Payment

The vehicle must be paid for within 5 working days.
You will receive an email confirming that we have received your payment, which includes your withdrawal authorization.

3. Pick-up

You will have to pick up the vehicle within a maximum period of 5 working days after the date of notification, and you will have to inform the park at least 48 hours before picking up.

You will receive an email with delivery authorization, which you will need to share with your carrier. The transporter will have to present this email at the park in order to pick up the vehicles.

If you are the owner, you will also have to present your email address to be able to collect the vehicles.

You will be notified in different ways that you have won a vehicle.

First, you will receive an email confirming your purchase.

You will also be able to view the vehicles you won by logging into your Ayvens Carmarket account, and going to My orders.

If your bid is not the winning one, you will be notified via email.

You will be able to view the vehicles you were unable to purchase through the ‘My Purchases’ page by logging into your Carmarket account.

If you already have a Ayvens Carmarket account: You can log in to Ayvens Carmarket and access the "My Account" page or contact us via the email address: apoio.profissionais@ayvens.com

After the payment confirmation, you must proceed with online registration.

When the auction is taking place, you can obtain the document on the vehicle page.

When the auction ends, you can obtain the evaluation report on the ‘My Purchases’ page.

When the auction is taking place, you can obtain the document on the vehicle page.

When the auction ends, you can obtain the maintenance history on the ‘My Purchases’ page.

Make sure you paid the total amount of the vehicle.

If you haven't received your pick-up authorization 72h after the payment, please contact us by e-mail: apoio.profissionais@ayvens.com

1. Purchase notification
After the conclusion of each auction, if you have placed a bid on a vehicle, you will receive an email confirming or denying your purchase.

2. Payment
The vehicle must be paid for within 5 working days.
You will receive an email confirming that we have received your payment, which includes your withdrawal authorization.

3. Pick-up
You will have to pick up the vehicle within a maximum period of 5 working days after the date of notification, and you will have to inform the park at least 48 hours before picking up.
You will receive an email with delivery authorization, which you will need to share with your carrier. The transporter will have to present this email at the park in order to pick up the vehicles.
If you are the owner, you will also have to present your email address to be able to collect the vehicles.


4. In case of export
Submit all documents required to prove the export.

5. Keys and vehicle registration documents
The keys and manuals will be inside the vehicle.

Payment must be made in full using a NIB that will be assigned. You will need to send proof of payment to facilitate reconciliation.

Please contact us by e-mail: apoio.profissionais@ayvens.com to communicate your question

You will have to pick up the vehicle within a maximum period of 5 working days after the date of notification, and you will have to inform the park at least 48 hours before picking up.

You will receive an email with delivery authorization, which you will need to share with your carrier.

The transporter will have to present this email at the park in order to pick up the vehicles.

If you are the owner, you will also have to present your email address to be able to collect the vehicles.

Your complaint must meet the following conditions:

- Complaint sent via the ‘Contact Us’ Form or via email apoio.profissionais@ayvens.com at Ayvens Carmarket within 3 working days after delivery or collection.
- All required documents and information sent within 8 days.
- The vehicle cannot have been driven more than 50 km since the time of collection, except for picking up, moving and driving by the vehicle itself, in which the mileage of the direct route to your premises may be allowed. 
- The complaint cannot be related to the following items:

Ayvens does not assume any wear and tear materials or similar material that the automotive market, across the board, includes in this family of components, remaining consistent with the policy of the official brand of the vehicle in question, meaning:

• Brakes;
• Clutches;
• Shock absorbers;
• Brushes or similar material

As an exception, engine flywheels are considered wear material, but due to the specificity of their operation, their consequences, as well as their cost, we consider accepting claims for vehicles up to a limit of 100,000 km.

1. Report the complaint using the ‘Contact us’ form on Ayvens Carmarket or via email apoio.profissionais@ayvens.com, gathering all the information and documentation.

2. The quality department will review your request.

3. You will be contacted to inform you of our decision on the complaint within 6 working days after placing your request.

Please confirm with the MACADAM report before reporting a claim, refer to the vehicle information, inspection report and maintenance history to confirm that the damage has not already been reported.

You should get in touch via email apoio.profissionais@ayvens.com.
Consult the vehicle information, inspection report and maintenance history to confirm that the damage has not already been reported.

You should get in touch via email apoio.profissionais@ayvens.com

Consult the vehicle information, inspection report and maintenance history to confirm that the damage has not already been reported.

You should get in touch via email: apoio.profissionais@ayvens.com

You should get in touch via email: apoio.profissionais@ayvens.com.