Signing up in your country is easy!

- Click on the sign-up button at the top right.

- Fill out some information about your company and yourself.

- Upload a few documents such as international shared documents and local documents that will need to be reviewed by us.

- You will be notified by email when your registration is successful. If we have any questions, we will contact you directly to complete the missing information. You can follow the progress of your registration in the different countries at any time via My Account page on Ayvens Carmarket.

The documents requested may be slightly different based on your role in the company and the local specificities. The usual common documents requested are:

- Bank account details: complete data relating to a valid and active Bank Account of your company

- Tax document: any official document issued by local public authority and /or certified attesting to the registration of the company as a tax payer in its country

- Company registration proof: any official document attesting to the legal existence of a commercial company issued by public local authorities and/or certified

- Company Representative ID Document: valid Identity card or Passport only accepted

You can find the exact documents requested in the sign-up process. 

Don't panic! If you have forgotten your password or login, it is possible to reset it: Reset your password. You can also reset it as soon as you want via the login portal by clicking on Forgot username/password. You will then receive an email explaining how to reset your password. 

If you want to modify your password, you can reset your password via the login portal. You can also change it as soon as you want via the login portal by clicking on Forgot username/password. 

To change your information, log in to your Ayvens Carmarket account and click on My Account at the top of your screen. You will then be able to change your information, as well as your marketing preferences. You will also be able to change your Ayvens Carmarket username and password. 

For diverse reasons, some Ayvens Carmarket accounts may be suspended. To know the exact reason or to reactivate it, we invite you to contact us.

For diverse reasons, some Ayvens Carmarket accounts may be suspended. In this situation, we invite you to contact us so that we can provide you with the best possible support. 

If you would like to delete your Ayvens Carmarket account, we invite you to contact us so that we can give you the best possible support.

On ALD Carmarket, we offer you 3 types of sales:

1. Fixed Price

The price displayed is the price you pay. No bidding, no waiting. However, be quick as the fastest finger wins.

2. Auction

As per a traditional auction, the vehicles have a starting price, and you place a bid. The highest bid will be displayed, if you are outbid you will be notified. You can bid in minimum €100 increments. If you outbid someone or are outbid by someone else in the final seconds of a sale the sale will be automatically extended by 1 minute (similar to a traditional auction). You should bear in mind that time accumulates to the time already allocated.

There are also variations of auctions such as:

Auction Auto-Bid

This works in the same way as above, however with auto-bid you only need to enter your best bid on a vehicle. The system will then automatically bid on your behalf, starting at the lowest price and then in increments of €100 against anyone else bidding, until they stop bidding, or it reaches your pre-determined maximum. Auction with Buy it now By using the ‘buy it now’ option you ensure that you secure the vehicle without risking being outbid or having to wait until the end of a sale to see if you have been successful.

3. Tender

You have the option to blind bid on vehicles. At the end of the auction, we will award the highest bid received.

Please note that types of sales may vary by country, and therefore may not exist in your country.

Please consult the apraisal report.

Use the contact us page of Carmarket and Indicate the plate number and the reason to cancel the vehicle. Cancellation fees may be applied.

If you did not win a sale, you will be notified by email.

You will also be able to view your lost vehicles via the My Orders page by logging into your Ayvens Carmarket account.

The payment needs to be done at once by bank transfer.

You can send your bank transfer proof to ease the reconciliation.

Please find the bank account number to do the transfer: <add bank account number>

The payment needs to be done within 5 working days after award notification/purchase order/ proforma invoicing/invoicing date.

You will receive a notification confirming your payment has been validated within the 72 hours after payment.

Cancellation fees may be applied.

Please refer to the terms and conditions.

Please note that after an important number of cancellations, your account may be suspended.

You will receive your refund within 30 days after cancellation validation.

You will need to provide the following information to open a case:

Vehicle information

*Claim description *Proof of transport/pick-up mentioning the delivery date and the vehicle conditions

*Pictures

- 1 photo of the odometer to provide the mileage

- 1 photo of the entire vehicle with the registration plate clearly visible OR 1 photo of the VIN number

- 2 photos per damages (global view + zoom)

You will need to provide the following information for the treatment of the case:

* Quote issued by a qualified independent party within 10 days after the opening claim date

If the information and documentation are not provided on time, the initial declaration will be closed and will not be subject to any compensation.

Your complaint must meet all the following conditions :

- The complaint has been sent through the Contact Us form of Ayvens Carmarket within 3 working days after delivery or pick-up

- All required documents and information have been sent within 10 days

- The requested amount is above the deductible

- The vehicle should not has been driven more than 50 km from the sale mileage

- The complaint must not concern of the following item :

*Regular maintenance parts

*Tyres

*Flywheel and shock absorbers after 150 000 km

*Items and damages stated in the assessment report

*All damages seen as “Fair Wear and Tear” "

1. Declare the complaint on the Contact Us webform with all required information and documents

2. The customer service will analyze your request

3. The customer service will contact you to provide a conclusion within 5 working days after your complete request

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.