FAQ
Having a question? Find your answers here!
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How to register in my country?
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How to register internationally?
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What are the necessary documents to register?
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What can I do in case of missing / invalid document?
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I forgot my login/password
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I want to change my password
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I need to modify information on my account
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My account is suspended, how to reactive it?
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My account is suspended, I need to access to previous purchase information
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I want to delete my account
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What are the type of sales event in Ayvens Carmarket ?
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Can I see the offers from other clients during a Sale?
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What is the process of a sale?
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When is the next sales event ?
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Do I need to bid with or without VAT?
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I want to cancel or change my bid during the sale
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What is the process of export sales inside EU ?
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What is the process of export sales outside EU ?
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Do I need to bid with or without VAT?
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Do I need to pay with or without VAT?
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What extra costs will I have?
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What is the information I can find on the vehicle?
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I want to know the damages
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I want to know the maintenance made on the vehicle
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I want to know the CO2 emission
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What is the process if I win a vehicle?
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How do I know that I win a vehicle?
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I want to cancel my awarded vehicle
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How do I know that I have lost a vehicle?
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I want to know my rank before the sale closing
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I want to know the final price of a vehicle that I haven't won
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What are the necessary documents to register?
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What can I do in case of missing document?
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Can I receive a copy of the Car registration document?
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When will I receive my Car registration document ?
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The Car registration document I received doesn't correspond to my car
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Will I receive my Original COC ?
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I need to access to the assessment report
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I haven't received my purchase order / proforma or invoice to pay the vehicle
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I need to access to the history of maintenance
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I have a question on my purchase order / proforma or invoice
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I haven't received my pick-up authorization
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I have a question on my pick-up authorization
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What export docs I need to send?
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How can I send my export documents?
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What is the global process after sales?
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How to pay?
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What is the payment delay?
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I will have some delay to pay the vehicle, what can I do?
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Where can I find the bank account number to make the transfer?
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I have a question on my invoice
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How do I know my payment has been received?
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Where to pick up my car?
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What is the process? Do I need to contact the compound?
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What are the delivery hours?
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Do I need to pay VAT?
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What are the specific document I need to send (CMR,EX1/EU1…)?
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How can I order transport?
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What are the cancellation fees ?
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I want to cancel my order
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When will I receive my refund?
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What proof I need to send to raise a claim?
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What are the conditions for my complaint to be taken into account?
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What are the steps of my complaint?
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I want to declare a missing accessories
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I don't have the same model as describe in the vehicle description
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I want to declare a mechanical issue
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I want to declare an interior issue
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I want to declare a body or paint issue
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Who is my main point of contact ?