• How to register in my country?
  • How to register internationally?

  • What are the necessary documents to register?
  • What can I do in case of missing / invalid document?
  • I forgot my login/password
  • I want to change my password
  • I need to modify information on my account
  • My account is suspended, how to reactive it?
  • My account is suspended, I need to access to previous purchase information
  • I want to delete my account
  • What are the type of sales event in Ayvens Carmarket ?
  • Can I see the offers from other clients during a Sale?
  • What is the process of a sale?
  • When is the next sales event ?
  • Do I need to bid with or without VAT?
  • I want to cancel or change my bid during the sale
  • What is the process of export sales inside EU ?
  • What is the process of export sales outside EU ?
  • Do I need to bid with or without VAT?
  • Do I need to pay with or without VAT?
  • What extra costs will I have?
  • What is the information I can find on the vehicle?
  • I want to know the damages
  • I want to know the maintenance made on the vehicle
  • I want to know the CO2 emission
  • What is the process if I win a vehicle?
  • How do I know that I win a vehicle?
  • I want to cancel my awarded vehicle
  • How do I know that I have lost a vehicle?
  • I want to know my rank before the sale closing
  • I want to know the final price of a vehicle that I haven't won
  • What are the necessary documents to register?
  • What can I do in case of missing document?
  • Can I receive a copy of the Car registration document?
  • When will I receive my Car registration document ?
  • The Car registration document I received doesn't correspond to my car
  • Will I receive my Original COC ?
  • I need to access to the assessment report
  • I haven't received my purchase order / proforma or invoice to pay the vehicle
  • I need to access to the history of maintenance
  • I have a question on my purchase order / proforma or invoice
  • I haven't received my pick-up authorization
  • I have a question on my pick-up authorization
  • What export docs I need to send?
  • How can I send my export documents?
  • What is the global process after sales?
  • How to pay?
  • What is the payment delay?
  • I will have some delay to pay the vehicle, what can I do?
  • Where can I find the bank account number to make the transfer?
  • I have a question on my invoice
  • How do I know my payment has been received?
  • Where to pick up my car?
  • What is the process? Do I need to contact the compound?
  • What are the delivery hours?
  • Do I need to pay VAT?
  • What are the specific document I need to send (CMR,EX1/EU1…)?
  • How can I order transport?
  • What are the cancellation fees ?
  • I want to cancel my order
  • When will I receive my refund?
  • What proof I need to send to raise a claim?
  • What are the conditions for my complaint to be taken into account?
  • What are the steps of my complaint?
  • I want to declare a missing accessories
  • I don't have the same model as describe in the vehicle description
  • I want to declare a mechanical issue
  • I want to declare an interior issue
  • I want to declare a body or paint issue
  • Who is my main point of contact ?
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Increase your sales opportunities from today with Ayvens Carmarket.