Signing up in your country is easy!

- Click on the sign-up button at the top right.

- Fill out some information about your company and yourself.

- Upload a few documents such as international shared documents and local documents that will need to be reviewed by us.

- You will be notified by email when your registration is successful. If we have any questions, we will contact you directly to complete the missing information. You can follow the progress of your registration in the different countries at any time via My Account page on Ayvens Carmarket.

The documents requested may be slightly different based on your role in the company and the local specificities. The usual common documents requested are:

- Bank account details: complete data relating to a valid and active Bank Account of your company

- Tax document: any official document issued by local public authority and /or certified attesting to the registration of the company as a tax payer in its country

- Company registration proof: any official document attesting to the legal existence of a commercial company issued by public local authorities and/or certified

- Company Representative ID Document: valid Identity card or Passport only accepted

You can find the exact documents requested in the sign-up process. 

If you don’t have an account on Ayvens Carmarket:

You should receive emails from us to request you to send us the missing documents.

If you have an account on Ayvens Carmarket: You can log into Ayvens Carmarket and go to My Account page to upload the missing documents.

The following documents are required :

- Bank account details: complete data relating to a valid and active Bank Account of your company

- Tax document: any official document issued by local public authority and /or certified attesting to the registration of the company as a tax payer in its country

- Company registration proof: any official document attesting to the legal existence of a commercial company issued by public local authorities and/or certified

- Company Representative ID Document: valid Identity card or Passport only accepted If you are an employee and / or according to countries, you may need to provide additional documents to meet the local legislation

On Ayvens Carmarket, we offer you 3 types of sales:

1. Fixed Price

The price displayed is the price you pay. No bidding, no waiting. However, be quick as the fastest finger wins.

2. Auction

As per a traditional auction, the vehicles have a starting price, and you place a bid. The highest bid will be displayed, if you are outbid you will be notified. You can bid in minimum €100 increments. If you outbid someone or are outbid by someone else in the final seconds of a sale the sale will be automatically extended by 1 minute (similar to a traditional auction). You should bear in mind that time accumulates to the time already allocated.

There are also variations of auctions such as:

Auction Auto-Bid

This works in the same way as above, however with auto-bid you only need to enter your best bid on a vehicle. The system will then automatically bid on your behalf, starting at the lowest price and then in increments of €100 against anyone else bidding, until they stop bidding, or it reaches your pre-determined maximum. Auction with Buy it now By using the ‘buy it now’ option you ensure that you secure the vehicle without risking being outbid or having to wait until the end of a sale to see if you have been successful.

3. Tender

You have the option to blind bid on vehicles. At the end of the auction, we will award the highest bid received.

Please note that types of sales may vary by country, and therefore may not exist in your country.

Refer to the FAQ ""What are the type of sales event in Carmarket"" to learn more about our different sales :

- tender

- auction

- buy now

You will receive an email when a sale opens and you will be able to bid or buy vehicles depending on the type of sales. At the end of a sale, you will be notified by email regarding the vehicle you lost or won.

If tender sales: Put a lower price to cancel your previous bid (eg. 1€)

If auction sales:  Please fill the form and note the following information:

- If the sales is not closed yet, your bid won't be taken into account.

- If the sales is closed, the agent will need to cancel the sales and may apply some penalty fees

For local purchase, you need to pay VAT included.

For export purchase inside EU, you don't need to pay VAT if you provide the export documents required on time.

For export purchase outside EU, you need to pay VAT. You will be refunded once you will send all export documents required.

Response according to countries

Besides the price of the vehicle, you will have to pay : 

- the fees

- the transport

- the certificate of conformity if not provided by the entity

1. Award Notification

After each Sales closing, if you have bid on a vehicle,  you will receive an email confirming or not your purchase.

2. Payment

You need to pay the car within 5 working days. You will receive an e-mail confirming that we have received your payment and containing your pick-up authorization.

3. Pick-up

You will have to pick-up the car within 5 working days after notification for local sales and up to 10 working days after notification for export sales According to countries, you need declare your transporter and to contact the compound at least 48h before the pick-up

You will be notified in different ways that you have won a vehicle.

First, you will receive an email confirming your purchase.

You will also be able to view the vehicles you won by logging into your Ayvens Carmarket account, and going to My orders.

By downloading our mobile application “Ayvens Carmarket”, you can also be notified and track the status of your sales.

If you did not win a sale, you will be notified by email.

You will also be able to view your lost vehicles via the My Orders page by logging into your Ayvens Carmarket account.

If you don’t have an account on Ayvens Carmarket.

You should receive emails from us to request you to send us the missing documents.

If you have an account on Ayvens Carmarket.

You can log into Ayvens Carmarket and go to My Account page to upload the missing documents. 

If you are a local customer, your registration document will be sent by Post Mail once your payment will be received.

If you are an export customer, your registration document will be sent by Post Mail once your payment will be received and your export documents (eg. CMR) will be validated.

According to countries, you may receive an email indicating the tracking number.

Please fill the contact us form and upload the copy of the Car registration.

An exchange of Car registration document will be done.

Response according to countries

- For the moment, we can't provide any original CoC

- You will receive the original CoC with your Car registration paper

When the sales is opened, you can retrieve the document in the vehicle page.

When the sales is closed, you can retrieve your assessment report in MyOrder page.

Make sure the vehicle has been awarded to you in MyOrder page.

If you haven't received your document 72h after the award, please fill out the form.

When the sales is opened, you can retrieve the document in the vehicle page.

When the sales is closed, you can retrieve your assessment report in MyOrder page.

The payment needs to be done at once by bank transfer.

You can send your bank transfer proof to ease the reconciliation.

Please find the bank account number to do the transfer: <add bank account number>

According to countries, you may have to contact the compound 48 hours before and declare the name of the transport company and the name of person who will pick-up the car.

At the compound, the person will have to provide his ID card to prove his identity.

For export purchase inside EU, you don't need to pay VAT if you provide the export documents required on time.

For export purchase outside EU, you need to pay VAT. You will be refunded once you will send all export documents required.

At least, you need to send the CMR stamped and signed

According to countries, you may have other export documents to send such as the Transport Declaration and the Entry certificate

Please note that if you don't provide all the requested documents, VAT will be invoiced.

All export documents must be sent to the following mailbox : cmrisc@leaseplan.com

.

Cancellation fees may be applied.

Please refer to the terms and conditions.

Please note that after an important number of cancellations, your account may be suspended.

You will need to provide the following information to open a case:

Vehicle information

*Claim description *Proof of transport/pick-up mentioning the delivery date and the vehicle conditions

*Pictures

- 1 photo of the odometer to provide the mileage

- 1 photo of the entire vehicle with the registration plate clearly visible OR 1 photo of the VIN number

- 2 photos per damages (global view + zoom)

You will need to provide the following information for the treatment of the case:

* Quote issued by a qualified independent party within 10 days after the opening claim date

If the information and documentation are not provided on time, the initial declaration will be closed and will not be subject to any compensation.

Your complaint must meet all the following conditions :

- The complaint has been sent through the Contact Us form of Ayvens Carmarket within 3 working days after delivery or pick-up

- All required documents and information have been sent within 10 days

- The requested amount is above the deductible

- The vehicle should not has been driven more than 50 km from the sale mileage

- The complaint must not concern of the following item :

*Regular maintenance parts

*Tyres

*Flywheel and shock absorbers after 150 000 km

*Items and damages stated in the assessment report

*All damages seen as “Fair Wear and Tear” "

1. Declare the complaint on the Contact Us webform with all required information and documents

2. The customer service will analyze your request

3. The customer service will contact you to provide a conclusion within 5 working days after your complete request

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.

Please, before raising the claim, refer to the vehicle info, inspection report and history of maintenance to check whether the damage has not been already reported.

No refund will be granted if vehicle conditions are aligned with those contained in the document.